Hello,

We are sorry to hear that you experience an issue when trying to access our website or login! Occasionally, issues can arise due to cache and cookies being out of date. To resolve this, please follow the steps below based on your preferred browser:

1. First, please attempt from an incognito/private browsing window. If that does not resolve the issue, use the steps below.
2. For Chrome:
   • Click on the three dots in the upper right corner.
   • Go to 'More tools' > 'Clear browsing data'.
   • Select 'Cookies and other site data' and 'Cached images and files'.
   • Click 'Clear data'.
3. For Firefox:
   • Click on the menu button (three horizontal lines) in the upper right corner.
   • Go to 'Options' > 'Privacy & Security'.
   • Scroll down to 'Cookies and Site Data' and click on 'Clear Data'.
   • Ensure 'Cookies and Site Data' and 'Cached Web Content' are checked.
   • Click 'Clear'.
4. For Safari:
   • Go to 'Safari' > 'Preferences'.
   • Click on 'Privacy' and then 'Manage Website Data'.
   • Select 'Remove All' and confirm.

If you continue experiencing issues accessing the site, please verify the link, as outdated pages may result in a 404 error. If you’re unsure, please visit drjoedispenza.com directly and use the menu tabs to find the page you’re looking for.

Please also view the other troubleshooting steps below.

• Reset your account password
• Retry using another web browser such as Chrome, Firefox, or Safari.
• Retry using another device if possible
• We kindly ask that you make sure the browser you are using is the most up-to-date version available. If it is not, please try updating your browser.
• Ensure that your operating platform (iOS) is up-to-date.
• A firewall blocking - We also ask that you check your antivirus or firewall settings. Some security software allows you to block certain types of content, like images/videos. If this is the case, it may prevent all browsers from accessing content, causing web pages to load incorrectly.
• A web proxy can interrupt the connection or filter traffic - If you are using a VPN or DNS Proxy, you may need to disable it. For example, customers discovered that their home wifi was configured to use VPN/DNS proxy, which blocked the videos.
• Filtering software (such as Sophos or Lightspeed Web Filter blocking content)

After following the steps outlined above, please re-attempt to login HERE

If the issue persists, please reach out to our Customer Support Team for further assistance.