Our online course platform will allow you to adjust the resolution of the videos, which usually resolves buffering issues.  Please see the image below for the location of the resolution adjustment:

Below are additional tips that may be helpful:

• Ensure your browser is up to date to ensure that you have the latest and greatest fixes and performance. Chrome and Firefox should prompt you with updates, but it is useful to check.
• Refresh the page.
• Try an alternative browser.
• Check that the internet is working correctly on the affected machine.
• Insufficient bandwidth/network speed.
• A firewall blocking the video data - We also ask that you check your antivirus or firewall settings. Some security software allows you to block certain types of content, like images/videos. If this is the case, it may prevent all browsers from accessing content, causing web pages to load incorrectly.
• A web proxy interrupts the connection or filters traffic - If you are using a VPN or DNS Proxy, you may need to disable it. For example, customers discovered that their home Wi-Fi was configured to use VPN/DNS proxy, which blocked the videos.
• Filtering software (such as Sophos or Lightspeed Web Filter blocking content).
• Out-of-date cookies and caches may cause the page to display incorrectly. Therefore, we kindly ask that you try deleting all cookies and other browsing data from your browser and then log into your account again.

If you are still having difficulty viewing your courses, please Contact Us for additional support.