At Encephalon, we have always been committed to providing efficient and streamlined service. As part of this commitment, our dedicated team of full-time employees has transitioned to a remote work setup. We want to clarify that, even prior to this change, we have never operated as a call center and have never been set up to take or initiate phone calls.

To ensure we continue assisting you promptly, we use an enhanced messaging system as our primary communication channel. Going forward, we kindly ask that you reach out to us via Zendesk, our preferred messaging platform. Our team is composed of full-time professionals who are well-prepared to address your queries, concerns, and provide the assistance you require through Zendesk's messaging system. You can use our Contact Us form to reach us. Once we reply to your initial message, you can simply reply as you would a regular email. Please allow 2-4 business days for a response from our team.

We appreciate your understanding as we continue to improve our service, and we look forward to serving you with the high level of support you expect from us.

Thank you for your continued support!