Although it is not impossible that there is a defect with the recording on the CD/DVD, we kindly ask that you try the following to see if this issue can be resolved simply.

Please check to see if there are any smudges or fingerprints on the CD/DVD. Even if a CD/DVD isn’t scratched or scuffed, dust, oil, and other surface contaminants can prevent it from playing properly. Thus, cleaning the disc can give the best results.

1. First, start by running warm water over the disc to remove dust and grit that can cause scratches. Never dry-wipe a disc without first doing this, and when you do, always use Eyeglass Cleaning Cloths. Any time you rub or wipe a CD/DVD, you should do so by starting at or near the center of the disc and rubbing straight outward toward the edge to prevent scratching.

2. Shake the water off and let the disc air-dry (do not dry it with a towel or cloth, and don't sun-dry it either).

We have found that by doing the above steps, most issues with CDs/DVDs can be resolved. If you are still having the same issue after trying the above steps, please contact us.